Terms and Conditions for Gardeners Mill Hill

These Terms and Conditions set out the basis on which gardening services are provided by Gardeners Mill Hill. By making a booking, confirming an appointment, or allowing work to begin, the customer agrees to these terms. They are intended to give clarity on the booking process, payment arrangements, cancellations, liability, waste handling, and the legal framework that applies to the service. For the avoidance of doubt, these terms apply to all routine and one-off gardening services, including maintenance, clearance, planting, pruning, and related outdoor work.

In these terms, references to “we”, “us”, and “our” mean the service provider, and references to “you” or “the customer” mean the person or business requesting the gardening work. The terms are designed to be fair and practical, reflecting standard expectations for a UK gardening service. If any part of these terms is inconsistent with a written quotation or separate written agreement, the written agreement will take priority to the extent of that inconsistency.

These conditions should be read carefully before a booking is made. They do not affect any rights that cannot lawfully be excluded under UK consumer law. If a customer has specific requirements, such as access restrictions, fragile surfaces, protected plants, or instructions relating to waste removal, these should be raised before the start of work so that they can be considered in the quotation and scheduling process.

1. Booking Process

A booking is usually made after an enquiry and a review of the requested work. We may provide an estimate, a fixed quotation, or a provisional price depending on the nature of the job and the information available. Any quotation is based on the details supplied by the customer and may be revised if the scope of work changes, if access conditions differ from what was described, or if hidden complications arise. A quotation will generally remain valid for a stated period, after which it may be withdrawn or updated.

Bookings are not confirmed until we have accepted the request and, where applicable, received any required deposit or written confirmation. The customer is responsible for ensuring the information provided is accurate, including the size of the area, the type of work needed, any known hazards, and any parking or access limitations. If additional work is requested once the service has started, we may agree to carry it out, but it may be charged separately and may affect the completion time.

We may need to reschedule a booking due to weather conditions, staff availability, equipment issues, or other operational reasons. Where possible, we will use reasonable efforts to inform the customer in advance and offer an alternative date. Gardening work is often weather-dependent, and the customer acknowledges that soft ground, heavy rain, frost, high winds, or similar conditions may make it unsafe or impractical to complete certain tasks on the planned day.

2. Payments and Charges

Unless otherwise agreed in writing, charges are based on the quotation issued for the work, the time required, the materials used, and any waste handling or disposal costs that are applicable. Estimates are provided in good faith but are not fixed prices unless clearly stated as such. Where the actual circumstances differ materially from the description provided by the customer, we may adjust the final price to reflect the additional labour, materials, or time required.

Payment terms will be set out in the quotation, invoice, or booking confirmation. In many cases, payment is due on completion of the work, although deposits or staged payments may be required for larger projects or where special-order materials are involved. The customer must ensure payment is made by the agreed due date. If payment is late, we may charge interest and recovery costs to the extent permitted by law.

All prices are stated in pounds sterling unless otherwise specified. Where VAT is chargeable, it will be identified in the invoice or quotation. We reserve the right to request payment in advance for materials, access charges, or other third-party costs. If a customer disputes an invoice, the undisputed portion should still be paid by the due date while the matter is reviewed.

3. Cancellations, Delays, and Changes

The customer may cancel or rearrange a booking, but reasonable notice is required. Where a cancellation is made at short notice, a charge may apply to cover lost time, preparation costs, or any non-refundable expenses already incurred. If a deposit has been paid, it may be retained in part or in full where work has already been scheduled, materials have been ordered, or the slot cannot reasonably be filled at short notice.

Cancellation terms may vary depending on the size and complexity of the job. For smaller visits, shorter notice may be acceptable, while larger projects usually require more time for adjustment. If the customer asks us to postpone or change the scope of the work, we will use reasonable efforts to accommodate the request, but new dates are subject to availability and may be priced differently if the revised work requires additional labour or equipment.

We may also cancel or pause work where conditions are unsafe, where the customer has not provided access, or where essential information is withheld or found to be inaccurate. In such cases, we will aim to communicate promptly and propose an alternative arrangement where appropriate. We are not responsible for losses caused by unavoidable delays outside our reasonable control, including extreme weather, accidents, transport disruption, strikes, or equipment failure.

4. Customer Responsibilities

The customer must ensure that the site is reasonably accessible and that any children, pets, or vulnerable persons are kept safely away from work areas. The customer should identify any underground services, fragile features, hidden hazards, or protected items that could be affected by the work. If the customer fails to disclose relevant information, we will not be liable for loss or damage resulting from that omission, except where the law provides otherwise.

The customer is responsible for obtaining any permissions required for the work, including consent from landlords, managing agents, or neighbours where access or boundary issues are involved. If specialist permits or approvals are needed for parking, highway access, or the placement of skips or containers, the customer should advise us in advance. We may refuse to begin work if we believe a booking cannot be completed lawfully or safely.

Where the customer supplies plants, materials, or equipment, they remain responsible for their suitability unless we have expressly agreed otherwise in writing. We are not liable for poor performance caused by defective or inappropriate items supplied by the customer. Any advice given about plants, seasonal work, or outdoor care is provided in general terms and should not be treated as a guarantee of results, as living materials are affected by weather, soil, drainage, and other environmental conditions.

5. Liability and Limitations

We will carry out the services with reasonable care and skill. If we fail to do so, the customer may be entitled to a repeat service, a partial refund, or another appropriate remedy, depending on the circumstances. However, we do not accept liability for indirect or consequential losses, including loss of profit, loss of enjoyment, or business interruption, except where such exclusion is not permitted by law.

Although every reasonable effort is made to avoid damage, gardening work can involve inherent risks to turf, roots, paving, fencing, sheds, ornaments, irrigation systems, and nearby planting. Minor incidental disturbance may occur as part of normal work. We are not responsible for pre-existing defects, hidden damage, structural weakness, or deterioration caused by age, weather, or poor installation. Where practical, the customer should point out any sensitive areas before work begins.

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be limited or excluded under English law. If we are found liable for any valid claim, our liability will be limited to the amount paid or payable for the specific service giving rise to the claim, except where the law requires a different approach. This limitation reflects the nature and scale of the work undertaken and is intended to remain fair and proportionate.

6. Waste Regulations and Disposal

Where waste removal forms part of the service, it will be handled in accordance with applicable UK waste regulations and local legal requirements. Garden waste may include grass cuttings, leaves, branches, soil, plant material, and other organic matter. Some items are not suitable for ordinary green waste handling and may require separate treatment, including treated timber, plastics, broken pots, contaminated soil, or hazardous materials.

The customer must tell us about any waste that may be contaminated, sharp, heavy, or unsafe to handle. We reserve the right to decline the removal of certain items if doing so would breach waste rules or pose a risk to health and safety. Where waste is collected by a licensed carrier or taken to an authorised facility, charges may apply and may be included in the quotation or charged separately. We may ask the customer to confirm what should be removed before work starts.

We will not knowingly dispose of waste in a manner that is unlawful or irresponsible. If the customer requests removal of prohibited items, we may refuse that request. The customer remains responsible for any waste not included in the agreed service. If waste remains on site after completion because it was not described accurately or because the customer later changes instructions, any further removal may be charged as an additional service.

7. Variations, Force Majeure, and General Terms

Any variation to the booked service should be agreed as soon as reasonably possible. A change in scope may affect pricing, labour requirements, materials, and completion time. We may update the quotation where necessary if the work turns out to be substantially different from the original description. If the customer does not accept the revised terms, we may stop work and charge for the work already completed.

We are not liable for failure or delay caused by events beyond our reasonable control, including severe weather, industrial action, illness, fire, accidents, supply issues, power failure, or government restrictions. In such circumstances, obligations affected by the event will be suspended for the duration of the event. If the interruption continues for a prolonged period, either party may be entitled to end the booking on reasonable notice.

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. No waiver of any breach shall be treated as a waiver of any later breach. These terms represent the full agreement between the parties in relation to the service unless replaced or supplemented by a written agreement signed or otherwise confirmed by us.

8. Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales. Any dispute arising from or connected with the gardening services, the booking process, payment, cancellation, liability, or waste handling shall be subject to the non-exclusive jurisdiction of the courts of England and Wales. If the customer is acting as a consumer, any mandatory consumer rights available under UK law remain unaffected by this clause.

The purpose of this agreement is to create clear expectations for a professional gardening service while keeping the process straightforward and lawful. The customer is encouraged to review these terms before confirming any booking so that both parties understand their responsibilities. By proceeding with the service, the customer confirms acceptance of the conditions set out above.

Gardeners Mill Hill may update these terms from time to time to reflect changes in law, operational practice, or service structure. Any updated version will apply to new bookings made after the revision date. Existing bookings will generally remain subject to the version in force at the time the booking was confirmed, unless both parties agree otherwise in writing.